Our Product Your Smile 😊
- Palmerston North & Hawera
- 06 210 6268
- Help Centre
Our Product Your Smile 😊
Home › Shipping, delivery & assembly
What delivery costs, how long it takes, what we assemble, and how to make sure your new sofa or bed actually fits through the door.
Delivery is priced by distance and by size of the order, not by the number of items — a three-piece lounge suite costs the same to deliver as a single sofa on the same run. Prices below are a guide; your exact price is confirmed in writing before we book.
| Area | Small items | Furniture order | Typical lead time |
|---|---|---|---|
| Palmerston North urban | From $39 | From $79 | Next delivery run |
| Feilding, Ashhurst & wider Manawatū | From $59 | From $109 | 1–2 runs a week |
| Hawera & South Taranaki | From $39 | From $79 | Next delivery run |
| New Plymouth, Whanganui, Levin | From $79 | From $149 | Weekly run |
| Rest of the North Island | Quoted | Quoted | Via freight partner |
| South Island | Quoted | Quoted | Via freight partner |
Clearance and ex-display pieces are delivered at the same rates. Free showroom pickup is always available instead.
| Type of item | Usual time to your door |
|---|---|
| In stock in a showroom or our warehouse | 7–10 working days |
| Order-in (shown as “Order in” on the product page) | 3–4 weeks |
| Custom fabric, size or configuration | 8–12 weeks |
| Clearance & floor stock | Usually within 7 working days |
Times are counted from when your payment clears. If your order mixes in-stock and order-in items, we hold it and send everything together unless you ask us to split it.
Delivery runs Monday to Saturday. Dates can move with weather, road closures or supplier delays — if that happens we tell you straight away and rebook at no charge.
Pick up for free from 89 Princess Street, Palmerston North or 155 High Street, Hawera. We text you when your order is ready.
Most of our range arrives ready to use. Where assembly is needed, our delivery crew can do it in the room so you’re not left with a box and an Allen key.
| Item | How it arrives | In-room assembly |
|---|---|---|
| Lounge suites, sofas & recliners | Ready to use — legs and modules clip on | Included |
| Mattresses & bed bases | Ready to use | Included |
| Bed frames, headboards & bunks | Flat-packed | From $49 per item |
| Dining tables & chairs | Flat-packed | From $39 per set |
| Tallboys, dressers & cabinets | Fully assembled, or flat-packed | From $39 per item |
| Office desks & bookcases | Flat-packed | From $39 per item |
Our crew doesn’t wall-mount furniture, connect electrical items or move other furniture out of the way. If a tallboy or bookcase needs anchoring to the wall, we leave the fixings for you or your builder.
Bigger furniture — corner suites, king beds, dining tables — is the most common reason a delivery can’t go ahead. Please measure the whole route from the street to the room before you order.
An item usually fits through a door if its depth or height (whichever is smaller) is at least 5 cm less than the door’s width. Sofas are carried on their side, so it’s the depth, not the length, that matters most.
| Item | Smallest door it typically needs |
|---|---|
| Corner suite (sofa section and chaise come apart) | 76 cm |
| Recliner suite, per piece | 76 cm |
| Queen bed base (two halves) | 70 cm |
| King mattress (bends slightly) | 76 cm |
| Dining table (legs removed) | 76 cm |
Send your measurements, or a photo of your doorway and hallway, to info@rsfurniturehub.co.nz and we’ll confirm before you buy. Most modular and corner suites come apart into smaller pieces — tell us if access is tight and we’ll bring them in separately.
Our crew will try everything sensible — removing legs, taking doors off their hinges with your permission, or coming in through a different door. If it still won’t go in, we take it back. You can swap it for something that fits, or get a refund less the delivery and return delivery charges.
Please check your furniture while our crew is still there. If anything is damaged or missing, note it on the delivery docket before you sign.
If you find a problem after the crew has left, contact us within 48 hours with photos and your order number. We’ll arrange a repair, replacement part or replacement item. Your rights under the Consumer Guarantees Act 1993 always apply.
We deliver to rural properties across Manawatū, Rangitīkei and South Taranaki on our own trucks. For long or unsealed driveways, let us know when you order — we may need to bring a smaller vehicle or meet you at the gate.
For addresses outside our delivery area, we use trusted freight partners. Freight delivery is to the door only (not into the room) and assembly isn’t available.
Call Palmerston North on 06 210 6268 or Hawera on 06 215 6690, or email info@rsfurniturehub.co.nz. Have your order number ready and we’ll sort it.
